NDIS Orders

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NDIS Approved Products & Consumables

The Therapy Store is a registered NDIS provider supplying NDIS-approved products, sensory items, fidget tools and therapy consumables Australia-wide. We accept orders from self-managed, plan-managed and NDIA-managed participants, with checkout options for each funding type.

Our Provider Registration Number is 4050010554, and we are approved to provide items under the following support categories in all states and territories:

  • Assistive Product - Personal Care/Safety
  • Assistive Product - Household Task
  • Assistive Equipment - Recreation
  • Consumables / Core Supports

Browse our full product range to find sensory items, fidget tools, weighted products, oral motor aids, fine motor resources and other therapy consumables.

NDIS Support Rules: What You Can Buy

As of Thursday, October 3, 2024, the legislation around NDIS supports has changed. From this date forward, participants and their authorised representatives:

These lists cannot include every single service or resource that an NDIS participant may need, and we are not able to view or advise on your individual plan. We recommend asking yourself the questions below to assess whether the NDIS is likely to approve and/or fund your purchase:

  • Do I need this item because of my disability?
  • Does it relate to what's written in my NDIS Plan?
  • Does it assist with meeting my needs and contribute to positive life outcomes?
  • Is it within my support budget and/or plan?
  • Is it safe?

It may also be advisable to include support documentation from your relevant allied health professional regarding your purchase.

How to Place Your NDIS Order

How we process your NDIS order depends on how your NDIS funds are managed:

  • Self Managed - you process your invoice yourself
  • Plan Managed - your invoices are processed by your Plan Manager
  • NDIA Managed - your invoices are processed by us through the NDIS Portal

In all cases, NDIS orders can only be processed if they have been invoiced. Plan managers and the NDIS cannot process quotes.

Regardless of how you are managed, all NDIS orders start the same way. Simply browse the website and add the items you'd like to purchase to your cart. Once you're ready to check out, follow the appropriate instructions below.

Self Managed

  • Proceed to the checkout and make your payment. A copy of your invoice will be emailed to you so you can make your claim with the NDIS.
  • If you prefer to submit an invoice to be paid by the NDIS first, follow the instructions below:
    • Add all items to your cart
    • Click My Cart in the top right-hand corner, then View Cart
    • Click Create Quote From Cart in the top left-hand corner
    • Complete billing and shipping information, making sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
    • Your quote will be displayed and saved in our system, and a copy will be emailed to you instantly
    • Email sales@thetherapystore.com.au with your Quote ID and the participant's NDIS number, and we will reply with a copy of your invoice to be paid
    • Once you receive the funds from the NDIS, payment can be made with a credit card over the phone or via bank transfer using the invoice number as your reference

Plan Managed

  • Add all items to your cart
  • Click My Cart in the top right-hand corner, then View Cart
  • Click Create Quote From Cart in the top left-hand corner
  • Complete billing and shipping information, making sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
  • Your quote will be displayed and saved in our system, and a copy will be emailed to you instantly. Please check your junk/spam folder if it doesn't arrive within a few minutes
  • Email sales@thetherapystore.com.au with your Quote ID, the participant's NDIS number and the email address for submitting invoices to your plan manager
  • We will then process your invoice and submit it to your plan manager on your behalf
  • Payment times will vary depending on your plan manager. Your order will typically be shipped within 24 hours of payment being received

NDIA Managed

  • Add all items to your cart
  • Click My Cart in the top right-hand corner, then View Cart
  • Click Create Quote From Cart in the top left-hand corner
  • Complete billing and shipping information, making sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
  • Your quote will be displayed and saved in our system, and a copy will be emailed to you instantly
  • Email sales@thetherapystore.com.au with your Quote ID, and the Full Name, Date of Birth and NDIS Number of the participant. Please also include that this is for an NDIA-managed participant.
  • Completion of a Service Agreement is no longer required for NDIA Managed participants. If you wish to complete the agreement and include it with your information, you are welcome to.
  • We will then process your order through the NDIS Portal
  • Payment is typically received within 48 hours, and your order will be shipped as soon as that payment is received

 

Frequently Asked Questions

Is The Therapy Store a registered NDIS provider?
Yes. The Therapy Store is a registered NDIS provider with registration number 4050010554. We are approved to provide items in all Australian states and territories under four support categories: Assistive Product Personal Care/Safety, Assistive Product Household Task, Assistive Equipment Recreation, and Consumables/Core Supports. Self-managed, plan-managed and NDIA-managed participants are all welcome to order with us.

Can I shop for NDIS consumables online?
Yes. You can browse and purchase NDIS consumables online through our website. Add the items you need to your cart, then follow the checkout process for your funding type. Self-managed participants can pay directly and submit a claim to the NDIS. Plan-managed and NDIA-managed participants generate a quote, which we convert to an invoice and process through the appropriate channel.

What types of NDIS-approved products do you stock?
We stock a wide range of products, including sensory items, fidget tools, weighted products, chewing aids, oral motor tools, fine and gross motor equipment, handwriting resources, visual supports and eating and drinking aids. Whether a specific item is funded depends on your individual NDIS plan and goals.

Are sensory products eligible for NDIS funding?
Sensory products may be eligible for NDIS funding when they relate to a participant's disability and support the goals in their NDIS plan. Eligibility depends on your individual plan and support budget. We recommend applying the qualifying questions outlined above and including documentation from your allied health professional with your purchase. We are not able to view or advise on individual plans.

How long does it take to receive my NDIS order?
Processing time depends on your funding type. Plan-managed orders are typically shipped within 24 hours of payment being received from your plan manager, which varies by provider. NDIA-managed payments are typically received within 48 hours of submission through the NDIS Portal, and orders are shipped as soon as that payment clears. Self-managed orders are shipped after payment is processed.