- How can I pay for my order?
All payments can be made with your PayPal account, or by using your credit or debit card through PayPal. You will directed to the PayPal website at the end of the checkout process. We accept VISA and MasterCard
- How long will my order take arrive?
We aim to have all orders processed and sent with two business days. Postage times will vary depending on location but in most cases you should receive your order within 3-5 business days from the purchase date. In the unlikely event that there is insufficient stock, we will ship all items that are in stock and the back ordered items will follow as soon as they available.
- Do you accept purchase orders?
Yes. We accept purchase orders from schools, hospitals and many other government organisations. Your order can be faxed or emailed and will be sent on invoice with payment to be made within 14 days from the invoice date.
- Do you accept international orders?
Yes. We happily accept orders from all over the world. Please email us a list of the products you are interested in and your shipping information to firstname.lastname@example.org and we can provide you with a quote.
- How is my order shipped?
The majority of our orders are sent via Australia Post. All our parcels are sent with tracking and require a signature on delivery. In the event that you product falls outside the size or weight limits it will be sent via courier.
- How do I track my order?
When your order is dispatched you will receive an email from Australia Post with a tracking number. This allows you to track your parcel on the Australia Post website.
- Do you ship internationally?
Yes. We have customers in New Zealand, South East Asia, United Kingdom and the USA. International orders are typically shipped via Australia Post Air Mail and in most cases will arrive within 14 days from the shipping date.
- What is your return policy?
The Therapy Store accepts that the will be times where a product does not perform as expected due to a manufacturing default. The Therapy Store reserves the right to accept returns provided the following conditions can be met;
- You have a copy of your invoice or proof of purchase
- You return the item within 14 days of purchase
- The product is in original and undamaged condition
Should you meet these condition we will exchange your product for another of the same description or value, or provide you with a refund for the purchase price of the product via the method of payment that was used to make your purchase.
Please choose carefully as The Therapy Store is under no obligation to provide refunds where you have changed your mind or made the wrong selection.
Any associated postage costs for change of mind returns or exchanges are the responsibility of the customer, with items packed appropriately.
Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor related items such as chews, cutlery, eating and drinking items that are not still in sealed packaging; bathroom items such as toothbrushes and toileting aids; or fabric items such as bed sheets and blankets that may be dirtied or soiled as a result of use.
- What if my order is damaged when it arrives?
If your order arrives damaged please contact us with 48 hours of accepting delivery and we may ask for images to help investigate the damages caused.